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Episode 4: Who is the Customer in Healthcare?

Chewing Over High Performance: Episode 4 - Nookal Sponsor Offer

Episode 4 has been released and it was great to speak to Angela Shott, a specialist physiotherapist, head of clinical services and leader. Angela’s career has seen her work at national MSK organisations and she is currently heading up the clinical services at Ten Health and Fitness. Alongside her clinical qualifications she has undertaken leadership and management training, including an MBA. Angela and I met through membership of MSKPN, a trade organisation looking to drive quality standards in MSK. What is interesting in MSKPN is the range of member businesses and there are some wide conversations that occur related to the market, and so Angela and I believe it is really insightful for us to have the conversation, who is the customer in healthcare?

This episode is sponsored by Nookal; thank you for your support for the MSK industry.

Nookal is a comprehensive practice management system for allied health practices and clinics, ranging from large to small, and multi-location. Nookal is designed to deliver both clinical and management perspectives, so practitioners, practice managers and business owners can achieve their desired outcomes. Nookal understands the importance of performance and therefore looks to deliver these results for you.

Nookal would like to offer the first 100 listeners an exclusive 25% discount on their data conversion and migration for 2024. Just visit this link to start a free trial with the coupon code MSK24, and you'll receive 25% off your first data conversion and migration.

I hope you enjoy this episode and next month I’ll be joined by Joshua Catlett where we delve into the question: What is your Strategy?

I would love to hear your feedback on this episode as the series develops and also topics you would love to hear discussed.

Thank you in advance!

Discussion about this podcast

Nicola Graham
Chewing Over High Performance
I look to empower people and organisations through strategic leadership and performance insights, specific to Health and Sport Markets.
This podcast fulfills this mission as I talk to those people who have been there, done that and made the mistakes so you don't have to!